Support Center

DVO for iOS

  • Subscription resets to free trial content

    Error: The DVO app displays free trial content even though you previously made a purchase. Solution: 1. ...

    Oct 24, 2014 12:07PM MYT
  • Monthly subscription has ended incorrectly

    Error: Monthly subscription has ended prematurely after making a purchase. Solution: 1. Ensure t...

    Oct 24, 2014 12:06PM MYT
  • Cannot locate purchased Series content

    Solution: Navigate to Categories and locate your purchase under the Series section. + + + If you need furth...

    Jul 16, 2014 02:26PM MYT
  • Cannot access purchased content

    Error: Unable to locate or load purchased contents in My Library. Solution: 1. Ensure that the DVO app ...

    Oct 24, 2014 12:05PM MYT
  • Cannot access past month content

    Error: Unable to locate or load archived contents in My Library. Solution: 1. Ensure that the DVO app i...

    Jul 16, 2014 02:20PM MYT
  • Cannot locate purchased Archive content

    Solution: Navigate to My Library and locate your purchase under the corresponding month. + + + If you need ...

    Jul 16, 2014 02:26PM MYT
  • Regrant failed

    Error: Regrant failed: Please log in with the same user that has bought the app Solution: 1. Launch the A...

    Jul 16, 2014 02:26PM MYT
  • I want a refund

    Please accept our humble apologies. We take full responsibility for our failure to deliver your subscription c...

    Apr 06, 2015 04:57PM MYT
  • Content stuck on Day X

    Error: No new new content displayed, only previous date devotions are shown. Solution: 1. Ensure that t...

    Oct 24, 2014 12:04PM MYT
  • I want to change my subscription

    To change your subscription from monthly to yearly or vice versa, just follow these steps: 1. Launch the App ...

    Jan 14, 2015 08:18PM MYT

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