Support Center

Cannot access past month content

Last Updated: Jul 16, 2014 02:20PM MYT
Error:

Unable to locate or load archived contents in My Library.


Solution:

1. Ensure that the DVO app is up-to-date. If not, please update to the latest version on the App Store.

2. Launch the DVO app and navigate to the Settings screen.

3. Tap on My Account > Restore Purchases.

4. Sign in with your Apple ID. Make sure this is the same Apple ID you used to purchase the subscription.


If the issue is unresolved, proceed with these steps:

5. Uninstall the DVO app.

6. Reinstall the DVO app and repeat Steps 1-3.


If the issue remains unresolved, proceed with these steps:

7. Restart your device by 
pressing and holding both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

8. To turn on your device, press and hold the Sleep/Wake button again until you see the Apple logo.


+ + +

If you need further assistance, please follow these steps:

1. Launch the DVO app and navigate to the Settings screen.

2. Tap on Feedback and then "Uh-oh, something's wrong". An email window will appear. Describe in detail the issue you're experiencing and tap Send. We'll be in touch via email shortly after.

Contact Us

7e35586e477622ca602c9451f7e11dce@alphapod.desk-mail.com
https://cdn.desk.com/
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